Shop Reviews

I ordered the Char Siu spicy miso ramen. As someone who loves ramen, this ramen isn't bad, but it isn't the best either. Eating this ramen made me feel very cozy and warm, but what I don't like is that it isn't spicy enough. As a spice lover, my go-to ramen option is always the spicy one. Though it wasn't a huge disappointment that the broth wasn't spicy (to me), I think the broth was very rich and flavorful. However, for this price, there are better ramen options out there. If the spicy miso ramen were spicier, I would really love this ramen. Side note: I added a lot of the spice powder, but it wasn't spicy at all.

What a delightful hidden gem of a ramen spot! If you're a Japanese cuisine enthusiast, this place is a must-visit. I always have an exceptional experience here - superb taste, premium quality, and fantastic service! Hence, my weekly visits! The broth is rich and flavorful, the noodles perfectly cooked, and the toppings, like melt-in-your-mouth chashu pork and well-marinated shoyu eggs, are divine. What's even better is that the prices are surprisingly affordable. You get top-notch quality without breaking the bank. The value for money here is outstanding. The service deserves a special mention too. The staff is friendly, knowledgeable, and attentive. They go the extra mile to ensure a memorable dining experience. Whether you're a ramen aficionado or simply looking for a remarkable dining experience, this place won't disappoint.

I ordered their Tonkotsu ramen, but the broth didn't taste like real pig bone broth. The noodles were of lousy quality. The chashu was thin, and I also didn't like the idea of them putting so many sesame seeds in the ramen. I don't think I will come back again.

Ordered the basic tonkatsu ramen and miso ramen. I preferred the miso soup because it's more flavorful, but it can get a bit rich and salty as you eat it. I love the spring onions! My family preferred the tonkatsu ramen.

"I encountered a staff member named Indrani on Sunday, December 8, 2024, at 7:30 PM who was very unfriendly and appeared unhappy when we approached the self-checkout counter. The machine stopped halfway through the process, requiring assistance. When I approached her, she came unwillingly to help. I asked if I should weigh the apples, but she didn't reply or acknowledge me, simply walking away and returning with the price sticker, which she handed over with a sullen expression. We don't want this kind of attitude. This was my first time encountering such a rude NTUC staff member!"

Walked out, forgetting to take my receipt and bonus stamp receipt. I walked back in to retrieve them. No other customers were at the checkout I used earlier, but a staff member had walked away from it and was putting a receipt in the waste paper basket. I "dug" it out (there were only two other receipts in the barely used basket), and the staff member said I was lucky she hadn't torn it up. The issue wasn’t whether it was torn or not; the issue was, where was the bonus stamp receipt that was taken from the bottom of the purchase receipt? Another experience over the past year: I was queueing for the checkout counter, with one person ahead of me. It was 10:28 PM, but seven of the eight checkout counters were already closed. As I was approaching the last one after the previous person was done, the staff member said it was already closed and told me to go to the cashier counter, which had a queue building up. They always closed the self-checkout counters at 10:30 PM, and by that time, only one cashier counter was still open. Of course, I just put the item back and walked off, as it wasn’t the first time I had a bad experience there. Two other experiences involved being told the NETS machine was already closed at the cashier counter, and another time, that my card wasn't working, even though I use it every day and had used it at the same NTUC the day before. Another staff member beside them nodded as well, agreeing it wasn’t working. It was working, by the way, and I know how a POS and NETS machine work. All three previous experiences regarding the POS/NETS being closed were with the same staff member, and it was all around 10:30 PM. What coincidences! There was also a time when I was looking at the HALAL poultry section and found that there was pork meat placed right there. I was there around 10:40 PM at the time, and most of the chilled products lights were switched off or had blinds covering them. It just showed how the staff members just switched the lights off and rolled the blinds down without checking. Of course, there were times when I had a good experience. Once, when I left a bag of groceries behind and was walking back, the staff member actually went out with my bag to give it to me at the escalator.

I am writing to express my dissatisfaction with my recent experience at the auto checkout facility in your store. While using the auto checkout, I encountered difficulties with the machine, particularly regarding the payment transaction. Unfortunately, I was not informed that removing items from the machine while making payment could result in the transaction being locked. The staff, who assisted in unlocking the machine, did not provide clear instructions, leading to further issues. I understand that using the auto checkout may require some familiarity. However, it would be greatly beneficial for customers if there were explicit instructions or warnings on the machine itself. Additionally, the staff's response was less than satisfactory, as they became rude and impatient without adequately explaining the situation. I kindly request that NTUC Canberra Plaza consider retraining its staff to handle such situations with more patience and politeness. Furthermore, providing clearer instructions at the auto checkout machines can prevent misunderstandings and improve the overall customer experience. I hope for a positive resolution and an enhanced shopping experience at NTUC Canberra Plaza.

The meat and vegetables that I bought were not fresh, despite being bought at the usual price.

I was quite shocked to see the condition of this wrap during my visit on May 11th. It was extremely moldy. The best-before date was clearly stated as July 3rd. Would the department staff or branch manager please look into this seriously? Thank you.

"I am very satisfied with your cashier, Indrani. She is helpful and friendly. She approached me spontaneously when I was trying to use the "Scan & Go" machine. Thank you!"