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Super lousy clinic! The counter staff were rude; I got yelled at by a staff member in front of all other patients because she said I didn't show the Great Eastern card at registration. (I was very ill and thought I only needed to show the GE card during payment.) The doctor was also rude. When he asked what symptoms I had, I replied to him. He totally ignored me and had no patience for listening. I visited this clinic twice, and that's it! Both visits were a poor experience. Not going back ever again! Note: There are other clinics in the same plaza.

The nurses/receptionists are always very nice and welcoming, but I always seem to see a different doctor each time. Personally, I prefer to see the same doctor, especially since I'm returning to the same clinic. Most of the doctors also don't make you feel at ease; there was even one who was fumbling so badly with the biohazard bag for my PCR test. However, my bad experience today sealed the deal, and I’m never going back there. The clinic was scheduled to be open until 2:30 PM, and I rushed down immediately after a work call, arriving at 12:30 PM. Only to be denied registration because there were other patients (I saw two) and the doctor wanted to go for lunch on time. I wouldn’t have minded so much if this were a standalone disappointing incident, but I think they’ve already accumulated enough reasons for me to safely say I’ll never return.

The two ladies at reception are the most friendly and welcoming nurses I've ever experienced. Soft-spoken and calming, which is really important when you are sick and feel unwell. One lady went out of her way to let me know my meds were ready while I waited outside the clinic. During my visit, there was a Mandarin-speaking couple. They were also very nice to them, even though they couldn't communicate in Mandarin. Dr. Tan is efficient and clear about the cause of sickness and instructions.

This is a new and clean clinic, also very convenient as it's located on Level 2 of Canberra Plaza. However, the consultation experience was poor. Firstly, I requested the doctor to speak Mandarin, but he gave me a disapproving look. Secondly, the doctor requested me to go for a swab test the next morning, which I rejected. However, he still submitted an appointment time for the swab test from 9:00 AM to 9:30 AM without telling me. Thirdly, when I asked about the venue for the swab test, he refused to tell me, only saying it was 'not too far and a convenient place.' Although he knew the venue, as he was the one who submitted the time and venue for the swab test. After my consultation with the doctor, when I collected my medicine at the reception counter, I only then learned the time (morning) and venue. Overall, this is both my first and last time visiting this clinic. I do not recommend this clinic to anyone.

The doctor shows no respect for patients. Such a bad clinic.

Here's the edited review with grammar fixes and minor improvements, keeping the original meaning and sentiment intact: "I went to the Viva clinic in the evening (between 6-8pm) with my 2-year-old child. I was told to go to KKH for a chest X-ray immediately, as the doctor said he was not specialized in this area and a vibration in the chest could mean a serious condition. However, it turned out there was nothing wrong with his chest after the immediate visit to KKH on the same evening. It was diagnosed as just a common flu with phlegm. However, we were grateful for the doctor's professional urgency regarding young toddlers' conditions and for not hastily prescribing medications. But because of the unnecessary visit to KKH, which usually involves a 3 to 6-hour wait, it would have been wiser of us to have visited a pediatrician (PD) or more experienced GPs. Therefore, I suggest visiting this Viva clinic only with older children and adults. Not suitable for very young toddlers."

It's difficult to get through by phone, but Dr. Ivan is a very good doctor. He made a correct diagnosis regarding my wife's condition when other doctors disregarded it. The medication prescribed healed the problem.

Very expensive charges, yet inexperienced handling. Suggest going to other clinics and don't waste your money here. They are here to chop you.

Worst experience ever! Don't come here (Canberra Plaza outlet); the front desk was super rude (a middle-aged woman with highlighted curly hair). I'm a Singaporean who is bringing my Malaysian cousin here for her vaccination. We walked into the clinic and explained our situation. As my cousin wasn't fluent in English, I asked her whether SHE was able to communicate with us in Chinese, and she replied, “Inside that one (the doctor) can speak Chinese” (in English). I then asked her again whether or not she could speak to us in Chinese, and she replied, “Can ah” (in Chinese). She continued the conversation and asked for my cousin's FIN number and what not. She probably thought that I couldn't understand English and mumbled pretty loudly, “All these foreigners…” (sigh). As a Singaporean with a Malaysian family, I don't think "FOREIGNERS" should be looked down upon at all. We were even speaking very politely to her, and she gave us that response? Very much disappointed!

Very bad experience. The telephone line was impossible to reach. Two nurses were sitting at the desk, and when I called, the phone just rang; they never picked up. When I went in and asked why they never picked up, they said they were busy swapping patients and cleaning. This was unacceptable. Like other reviews, the doctor kept changing, and one visit was charged at a high rate by an unknown doctor (not the flu subsidized rate by the government) without examining the patient. The day before, we had just gone for the same flu reason! The reason given for the high charge was also due to sensitivity on the nose, so it did not fall under flu/cough. Avoid at all costs.