Doctor Tan was detailed in his explanation; however, clinic staff were distracted by the payment. One of them claimed to have explained about the medication when, clearly, she only explained about the product I'm purchasing. When I asked about the medication, she insisted she had explained instead of just explaining. It was a turn-off, so I walked away, and she followed me, trying to explain herself. Nevertheless, they are not rude people. So, 3 stars for that.
Very bad experience. It's true: the doctors kept changing and were not consistent. I had a torn ligament in my left shoulder. When I was seen in A&E, however, an old doctor mentioned it was stomach flu/pain. Lol, what even?! There are more stories from when I came back to them again. Not a pleasant trip!
Here's an edited version:
"This is my second visit, and on both occasions, both the front desk and doctor were friendly. And yes, Doctor Wong was listening well to our concerns, unlike other doctors elsewhere. Their approachability wasn't just because it was rush hour; I went both during and non-rush hour times, and they were all very approachable and friendly still. 👍🏻"
I was looking for a clinic near my place and happened to stumble upon Viva. Everyone from the clinical assistants to the doctors were very nice to me. I didn't get their names, but the clinical assistant with the hijab and red hair is super warm and friendly! Dr Ivan Tan is super nice and took his time to go over my concerns without passing judgment or rushing me. A lot of doctors outside don't do this, and they don't think your concerns are valid, but the doctors here really go over your symptoms and take you seriously! The female doctor here is also good. Well done Viva!
Dr. Ivan was professional and patiently answered my questions. He was understanding about my severe sore throat issue and gave advice as well. The price was very reasonable too, and I don't understand why another past reviewer said that this clinic is "out to chop you."