Shop Reviews

I had some issues changing my plans online. I wrote several emails, but to no avail. Eventually, I went to the Canberra outlet to solve this once and for all. Mr. Jonn contacted his back office staff. It took some time, but they eventually solved the problem. Thanks, Jonn. I appreciate your efforts. All the best.

I needed to transfer my eSIM from my iPad to my mobile phone, but I was asked to pay $5 for the QR code. Other providers offer this for free.

I appreciate the staff that makes dealing with SIMBA easy and fast, without compromising professionalism. Thanks for helping me with porting over my number.

Ben and Keith are super friendly and funny. They explained everything very clearly, and had a good attitude. Thank you!

"Useless staff. They can't tell the difference between prepaid and postpaid. My plan expires after 30 days, and I wasn't informed of this! It was super inconvenient to travel all the way to Orchard! And the line quality is no good!"

First time writing a review here— I usually don’t bother with reviews, especially for companies that clearly have no intention of improving customer experience. Ironically, their email signature is “Customer Experience.” Well, like many others here, I deeply regret switching from Singtel to SIMBA after seeing their flashy SGD 29.90 for 10Gbps offer. As the saying goes: you get what you pay for. Here’s our story: We scheduled a free activation for March 5, 2025. Unfortunately, my wife missed the appointment and no one was home. Surprisingly, the line was marked as “activated” by the technician—even though no one was there. We used the connection smoothly for a few weeks until March 27, when suddenly there was no internet. Our ASUS router started prompting daily: “Check with ISP.” Thinking an in-person visit would resolve things faster, my wife went to one of their retail stores. She provided all her personal details, only to be told there was no record of anything, and that she had to wait for an email from the broadband team. It was a wasted trip. Despite following up via email and Facebook, it took over a week for them to respond—and only then did they inform us that the activation was incomplete and that we now had to pay SGD 70 for a technician visit. Customer experience so far: * No notification that activation had failed since March 5, despite the internet being activated. * Wasted trip to their store with no support. * Long wait times with generic, AI-generated/refined replies. * No direct contact—email signatures lack any phone extension or DID. They won’t call, no matter how you request it. Once you’ve signed up, that’s it. You’re locked in under their T&Cs. No matter what you explain politely or how frustrated you are, their team gives canned responses and hides behind policy. Any issues? Too bad. They take their time to respond. You’re stuck in a 365-day contract unless you’re willing to pay the price to leave early. That’s the feeling their support wants the customer to perceive. If they really wanted to improve, they wouldn’t want customers to perceive that. So yes, SGD 29.90 sounds like a good deal—but this is exactly what you’re signing up for. Beware.

It's good to see A&W coming back to the Singapore market. It's a nostalgic childhood fast-food that I grew up with. The interior design is welcoming, with a spacious layout that is family-friendly. The staff are friendly and attentive. I love their root beer server.

Good food, conveniently located on level 1 opposite the MRT. I had the mozza burger, fried chicken, and cheeseburger. The mozza burger is awesome, with a great portion and lots of vegetables. The fried chicken is a little salty, but overall very tasty and yummy. The best part is that curly fries are served, along with a huge root beer float. The mug is satisfying to drink from. Service is decent. At approximately $10 per person, it’s alright. The standards are above McDonald's, and slightly below Shake Shack. I will return.

I really wanted to like this place, but there's just nothing special here. The wait time is huge, around 40 minutes even during off-peak times. The burgers are very dry and simple. The curly fries are okay. The only good thing was the root beer float, but I don't think it was worth the visit. There are so many burger places in Singapore; this one is avoidable.

It's been a long time since I've had A&W, and it's been years since it returned to Singapore. The taste is still great, and it brings a nostalgic feeling for me, growing up in the 80s and 90s. The branch at Canberra Plaza is large with self-service kiosks. The serving and return of trays are on opposite sides of the branch, which I think is a very good move for hygiene. Price-wise, it's fair, and I highly recommend their chicken and beef burgers; they're definitely better than the usual M brand. P.S. Do you know A&W was actually the first American fast-food brand in Singapore, established way back in the 60s?