See what customers are saying about our shops at Punggol Coast
3.4 out of 5
3001 reviews
Selene Phua
Gave me red bean pancake instead of chocolate pancake. Chocolate pancake costs more than red bean pancake, and I ordered 2 chocolate pancakes. This is not the first time this has happened. Very disappointed.
Night Garang
I don't know why people give such a low rating. Service was alright. I bought soya bean ice cream. It was very nice. I ate it before I could take a picture. For $2.10, I think it's worth it.
Sean Yap
Was standing at the counter for my order to be taken, but the Chinese lady just kept making her pancakes and ignored me. After waiting for more than 5 minutes, watching her make pancakes, I left. Will never buy from this outlet again.
John
Bad customer service! One particular staff member was very impolite when serving me. She just sounded angry, while having a bad day, and it felt like it was my fault.
Mei Lin
I normally wouldn't give a bad review, and I understand people have their bad days. However, every time I'm here, I receive rude, impatient service from this Chinese lady, even when I politely ask about the menu. She speaks impatiently, as if I should know the menu inside out; after all, I didn't create it. On a positive note, I love the Vietnamese coffee, and I'm thankful the company offers this, which is a rare find for us plant-based people.
Asha Shariff
I just bought a rice ball today, around 7:07 PM, from a skinny lady who sounded Indo or Chinese. The moment I came, she was cleaning the pancake section. When I said hi to her, she was already giving an attitude or a vibe as if she didn't want me there. She just said, "Order," so I told her I wanted an all-peanut rice ball. She just remained silent and made the order. After she cashed me out rudely, I asked her, "All peanut, right?" She then rudely said, "You want mixed? Otherwise, I'll change it." Then I said, "Okay, you change it." After she angrily changed it, she threw my spoon into the plastic bag, with no "sorry" or "thank you." Very bad service.
Zach Tay
Bad service.
Chee Seng
I ordered 2 cups of hot soy milk this evening. One of them is less than 3/4 full. There is no spillage in the bag.
Irvin Teo
I guess we met the same staff as everyone else who gave a 1-star review. Opening hours were supposed to be 8 am, but nothing but soybean was ready at 9:15 am. I genuinely wanted to know what their operating hours were so I could time my next visit, but was met with a rude reply: "Not ready. When done means open!" Oh well.
Ning Ng
Nonsensical service with staff who don't know what they're doing. "We've already keyed it in, cannot cancel."... Seriously?! With today's computer system? "PayNow went through on your side, but our system didn't receive it. You need to pay again."
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