Shop Reviews

Terrible service. The fried dough rojak was like a cold, hard rock, which I believe had been refried. The sauce was pre-packaged for DIY mixing instead of being prepared in-store for you. They skimp on their food quality, yet they keep increasing their prices.

No receipt was given.

I am a resident in Canberra and would like to compliment this Breadtalk outlet. Due to our household needs, we have made purchases from Breadtalk Canberra almost every day for the past 5+ years. Staff members Rong and Vi have been very friendly and warm when serving us with our purchases. Whenever there are new products in-store, they promptly introduce them to us. Compared to other Breadtalk outlets and nearby bakeries, we much prefer to make our purchases at the Canberra Outlet. We've noticed that the Canberra Team maintains the store exceptionally well: it's bright and always sparkling clean, trays and tongs are always clean, breads are neatly displayed and constantly well-replenished, and the quality and appearance of breads are always uniform, appealing, fresh, and well-baked. Service at the counter is also fast and highly efficient; they even take the extra care and effort to pack our purchases gently and nicely instead of rushing. The staff and even your chefs are always very approachable, smiling, and welcoming. It's very nice to see them working as a team (regardless of their positions), helping each other out, especially when the store gets busy. I hope this Google review reaches the headquarters and that credit goes where credit is due. Please keep up the good job, and may other outlets learn from them in maintaining Breadtalk's high quality and service standards.

BreadTalk in Canberra Plaza: Taste and quality are great, but price has been slowly rising.

Variety of choices—now even cute and attractive ideas.

I just **bought** some **bread** from BreadTalk at Canberra Plaza. The staff told me I needed to pay 10 cents for a plastic bag. OMG! Surely, when I buy bread, they should provide a bag; how else am I supposed to carry it? It seems that ever since the campaigns to recycle and reduce plastic bag usage started, companies are just taking the chance to reduce their costs and make more profits. 😒🙄

A lot of flies in the display case, on the food.

Would like to compliment Su Zhen for her passion and patience when working with customers.

I had a very disappointing experience with BreadTalk recently. On the morning of 19 December, I bought bacon sandwiches from the Canberra Plaza outlet around 8:25 AM. To my disgust, I found a long strand of hair inside one of the sandwiches. It was absolutely revolting, and I ended up throwing the entire sandwich away. I reached out to customer service, hoping they would address the issue professionally. Unfortunately, the response was even more disappointing. The officer who called me proposed I call them a day in advance and then visit the outlet the next day to get a replacement sandwich. This is an absurd and inconvenient solution for an issue caused by their lack of hygiene. To make matters worse, they didn’t even offer any form of compensation, such as vouchers, for the inconvenience and distress caused. As a long-time customer, I expected much better from BreadTalk.

Staff are efficient and friendly. They are open until late, which makes it a good place to buy last-minute snacks. Chocolate scones are pretty good but rather expensive at $4.50 for 6 small pieces. Thankfully, there were plenty of chocolate chips, and each bite is full of chocolatey goodness.