Shop Reviews

Tim from the Canberra branch was awesome! He was super patient and efficient in sorting out my issue. He made switching to an eSIM a breeze and even helped me process my other SIM card quickly. Thanks!

Worst telco ever. Even MVNOs are better. After using it for less than a week, I wanted to port out but still had to pay $30! No contract, but there's a hidden 30-day lock-in condition which was not made known, buried somewhere in the T&Cs. Signal is weak and slow. Fake 5G speeds are even slower than 4G, and the upload speed is even worse. See for yourself. I did the test in an open area. One is Simba 5G and one is Circle 5G. Even my ZYM 4G on another device is better.

Thank you, Tim. You have been very helpful and showed a lot of patience while attending to me.

The staff were very nice and efficient. I'm very happy I changed to SIMBA e-SIM, still keeping my same phone number and getting the cheapest price for data.

Thank you Simba! I was able to get the data plan best suited for me! Timothy was a great help, patiently listening to my criteria and explaining different data plans to aid my final decision! Thanks Timothy! Thanks Simba Canberra!

I recently decided to give SIMBA a shot since Singtel's bills were getting insane. It's been two weeks with them, and I can honestly say it has been the worst experience so far. I have been getting one bar of signal (maximum two bars) whenever I'm home. My house is not "ulu" or "deserted" by any means; my signal has always been full bars with other providers. I tried reaching out to them via the customer service option on their app and was redirected to send an email to them. After sending the email, an automated email was sent to me, directing me to fill out this webform to illustrate my problems again. After hours, someone from SIMBA replied to me and asked a series of questions, and I was told to reply to the email directly. Guess what? The automated email told me to remake the same webform. This time they replied to me after a few days, asking for details like my mobile number and email address? Seriously? You sent me an email asking for my email address? My mobile number has been asked over and over again when filling out your webform. After being left hanging for a few days, this is not the type of update I hope to hear. Due to the lousy connectivity, people sometimes cannot contact me through my line, and I lost a few business and job opportunities. I signed the plan mainly for the add-on data roaming. The local connection is already horrendous; I cannot imagine the connection when I'm overseas. Maybe I will be left to decompose somewhere. To sum up, horrible quality and customer support. I just ported in, but I will port out soon. Anyway, I’m being forced to give a one-star review. If there were a negative option, this would be at least a -10. Not sure why this is 4.1 stars on Google. Just don't sign. Trust me.

I appreciate the staff who make my dealings with SIMBA easy and fast without compromising professionalism. Thanks for helping me port my number.

I needed to transfer my eSIM from my iPad to my mobile, but I was asked to pay $5 for the QR code. Other providers offered it for free.

Ben and Keith **are** super friendly and funny. They explained everything very clearly. They **had good attitudes**. Thank you.

Useless staff They don't know the difference between prepaid and postpaid Expires after 30 days, and I was not informed of this! It was super inconvenient to travel all the way to Orchard! And the line is no good!