Worst telco ever. Even MVNOs are better. After using it for less than a week, I wanted to port out but still had to pay $30! No contract, but there's a hidden 30-day lock-in condition which was not made known, buried somewhere in the T&Cs. Signal is weak and slow. Fake 5G speeds are even slower than 4G, and the upload speed is even worse.
See for yourself. I did the test in an open area. One is Simba 5G and one is Circle 5G. Even my ZYM 4G on another device is better.
The service was great! But please note that although Google states the opening time is 10 AM on Saturday, the shop was only open at 11 AM. The Simba counter inside states that service time is from 11 AM. It seemed like a lot of people didn't know, and we queued from 10 AM outside the shop.
I was cheated by this telecom company. It is very confusing and complicated to terminate service and stop their auto-renewal and advance payment deductions. No hotline, no customer service, no refund. They rob you by their aggressive policy. Once credit card details are given to them, they will use them for any deduction they deem fit without informing you or getting your approval. Cancellation must be on the exact date they deem fit. You must submit a request and wait for their delayed reply (via emails); if you miss the short window, they will charge you 3 months' advance payment and offer no refund under a forced extension for another 3 months. It's daylight robbery. And if you forget to cancel within the three-month period, they will charge you for another 3 months' advance payment and continue to disregard your request to cancel. This reflects a scammer business attitude. They do not entertain complaints or feedback. They will force you to continue with absurd reasons, and their policy is hopeless.
I’m only rating this for their eSIM. DO NOT GET THEIR ESIM! Because the only way to terminate it is through this link they send you after you’ve submitted the termination form via email. Guess what, you will never be able to complete it. I’ve tried using both passport and NRIC, and neither registered.
I then emailed them with screenshots about the problem. No reply. And they proceeded to charge me!
Barn was excellent. Definitely 100 times better than those handling emails from behind a keyboard. He was patient and even took the effort to explain the procedure. Thanks Barn!
This was my third purchase of a SIMBA SIM from this shop in my neighborhood, and the experience was a mixed one. I leave the country for months at a time, and needed an eSIM for my overseas iPhone which does not accept a physical SIM. I first showed Crystal, the salesgirl, my eSIM page on my iPhone. I asked if it was possible to 'revive' a previously installed eSIM that I had bought from the shop. Crystal looked up the number and said it had been taken. I then asked to choose a number and was told SIMBA no longer allowed any selection of numbers at the shop other than special numbers that cost $168 each. When I gave her the go-ahead, Crystal very quickly generated a number and charged me. However, instead of providing an eSIM, she produced a physical SIM with the new number written on it. I immediately reminded her that I did not want a physical SIM. This did not sit well with her. She refused to take responsibility, putting the blame squarely on me. She pointed me to the makeshift SIMBA counter, where she said I would have to pay $5 to rectify her mistake. Her attitude stank so badly it stood in stark contrast to that of Alan Chan, a SIMBA employee who greeted me with a quiet assurance and promptly took care of the matter for me. He even took the initiative to change my phone settings so that my new number would function properly. No stars for Crystal’s stinky attitude, all stars for Alan’s helpfulness, and for doing the right thing to de-escalate a bad situation and turn it around.
I paid to port my number to SIMBA, but the port-in request was rejected. (Perhaps staff typed my name incorrectly? No real explanation was given.) I had to pay AGAIN just to resubmit a new port-in request. The worst part is they don’t refund for their mistake in rejecting my port-in request. Imagine paying for a service, not getting it, and not even receiving a refund or any attempt to fix the mistake. Is this a scam?
I called so many times for 3 days, but no one ever answered. If your staff isn't willing to help via phone, just don't put your contact number there. It really triggers us who need help at that moment. Some will just go to that venue and scold your staff. Ask your staff to be more alert about this matter. Why in the world do we call if not for help? If you really don't want to answer the phone, just remove the number from Google.
Awful and slow service by the staff. If unable to handle the load, why offer Shopee parcel collection in the first place? They allow others to cut the queue just because it benefits their sales.