Shop Reviews

First time writing a review here. I usually don’t bother with reviews, especially for companies that clearly have no intention of improving customer experience. Ironically, their email signature is "Customer Experience." Well, like many others here, I deeply regret switching from Singtel to SIMBA after seeing their flashy SGD 29.90 for 10Gbps offer. As the saying goes: you get what you pay for. Here’s our story: We scheduled a free activation for March 5, 2025. Unfortunately, my wife missed the appointment, and no one was home. Surprisingly, the line was marked as "activated" by the technician—even though no one was there. We used the connection smoothly for a few weeks until March 27, when suddenly there was no internet. Our ASUS router started prompting daily: "Check with ISP." Thinking an in-person visit would resolve things faster, my wife went to one of their retail stores. She provided all her personal details, only to be told there was no record of anything and that she had to wait for an email from the broadband team. Wasted trip. Despite following up via email and Facebook, it took over a week for them to respond—and only then did they inform us that the activation was incomplete and we now had to pay SGD 70 for a technician visit. Customer experience so far: * No notification that activation had failed, despite the internet being marked as activated since March 5. * Wasted trip to their store with no support. * Long wait times with generic, AI-generated/refined replies. * No direct contact—email signatures lack any phone extension or DID. They won’t call no matter how you request. Once you’ve signed up, that’s it. You’re locked in under their T&Cs. No matter what you explain politely or how frustrated you are, their team gives canned responses and hides behind policy. Any issues? Too bad. They take their own sweet time to respond. You’re stuck in a 365-day contract unless you’re willing to pay the price to leave early. That’s the feeling their support wanted customers to perceive. If you really want to improve, you wouldn’t want customers to perceive that. So yes, SGD 29.90 sounds like a good deal—but this is exactly what you’re signing up for. Beware.

Very good. I got M1 Maxx here last time; they recommended it instead of Simba because the coverage is better. I also saw another person getting M1 Maxx here a while back. I think they handle other telcos too, but I didn't ask. I asked them why they were a Simba outlet but could handle other telcos. They said they could open the bill under another company or something. I don't really understand, but it's good.

Useless staff They don't know the difference between prepaid and postpaid Expires after 30 days, and I was not informed of this! It was super inconvenient to travel all the way to Orchard! And the line is no good!

Ben and Keith **are** super friendly and funny. They explained everything very clearly. They **had good attitudes**. Thank you.

I appreciate the staff who make my dealings with SIMBA easy and fast without compromising professionalism. Thanks for helping me port my number.

I needed to transfer my eSIM from my iPad to my mobile, but I was asked to pay $5 for the QR code. Other providers offered it for free.

I had some issues with my online change of plans. I wrote several emails, but to no avail. Eventually, I went to the Canberra outlet to solve this once and for all. Mr. Jonn consulted with his back office staff. It took some time. Eventually, they solved the problem. Thanks, Jonn. I appreciate your efforts, all the best.

The network was horrible, and the lady serving also seemed very unwilling. I don't know where she learned customer service. I wonder if she has experience in customer service.

I recently decided to give SIMBA a shot since Singtel's bills were getting insane. It's been two weeks with them, and I can honestly say it has been the worst experience so far. I have been getting one bar of signal (maximum two bars) whenever I'm home. My house is not "ulu" or "deserted" by any means; my signal has always been full bars with other providers. I tried reaching out to them via the customer service option on their app and was redirected to send an email to them. After sending the email, an automated email was sent to me, directing me to fill out this webform to illustrate my problems again. After hours, someone from SIMBA replied to me and asked a series of questions, and I was told to reply to the email directly. Guess what? The automated email told me to remake the same webform. This time they replied to me after a few days, asking for details like my mobile number and email address? Seriously? You sent me an email asking for my email address? My mobile number has been asked over and over again when filling out your webform. After being left hanging for a few days, this is not the type of update I hope to hear. Due to the lousy connectivity, people sometimes cannot contact me through my line, and I lost a few business and job opportunities. I signed the plan mainly for the add-on data roaming. The local connection is already horrendous; I cannot imagine the connection when I'm overseas. Maybe I will be left to decompose somewhere. To sum up, horrible quality and customer support. I just ported in, but I will port out soon. Anyway, I’m being forced to give a one-star review. If there were a negative option, this would be at least a -10. Not sure why this is 4.1 stars on Google. Just don't sign. Trust me.

The staff were very nice and efficient. I'm very happy I changed to SIMBA e-SIM, still keeping my same phone number and getting the cheapest price for data.