Shop Reviews

Barn did a great job helping me switch my SIM card to eSIM! Thank you so much for the fast and efficient service; highly recommend him!

From start to finish, Timothy demonstrated a deep understanding of his field and went above and beyond to ensure that my needs were met. I would highly recommend Timothy to anyone seeking top-notch service in the field of information provision. Thank you, Timothy, for your outstanding work!

I called so many times for 3 days, but no one ever answered. If your staff isn't willing to help via phone, just don't put your contact number there. It really triggers us who need help at that moment. Some will just go to that venue and scold your staff. Ask your staff to be more alert about this matter. Why in the world do we call if not for help? If you really don't want to answer the phone, just remove the number from Google.

The store's opening hours are different from the actual hours, wasting people's time.

Totally rubbish telecom. Weak connection. It's the only telecom that creates problems when porting to other providers. MOST TROUBLESOME TELECOM.

I paid to port my number to SIMBA, but the port-in request was rejected. (Perhaps staff typed my name incorrectly? No real explanation was given.) I had to pay AGAIN just to resubmit a new port-in request. The worst part is they don’t refund for their mistake in rejecting my port-in request. Imagine paying for a service, not getting it, and not even receiving a refund or any attempt to fix the mistake. Is this a scam?

Awful and slow service by the staff. If unable to handle the load, why offer Shopee parcel collection in the first place? They allow others to cut the queue just because it benefits their sales.

Poor customer service at the Simba Canberra outlet. I have been waiting for more than two weeks to activate my Simba SIM card (porting in from another telco to Simba postpaid), and, until now, still no response? One of the staff displayed an 'ah beng' attitude and showed no patience when I asked him a few questions. To the management of Simba, could you please audit your customer service at this branch?

Keith was keen enough to allow me to take a seat, and he briefly explained to me the Simba plans. Thank you.

I was at SIMBA Canberra on June 6 and was assisted by Cheryl. I am impressed by her helpfulness and positive attitude in supporting customers like myself. I didn't make a purchase, but I was there to seek help as the call function was not working after I installed the SIM card into my new phone. Cheryl was polite, patient, and listened attentively when I explained the issue. She checked my phone to ensure the settings were correct, and after tapping and clicking, the call function was finally enabled! I was so happy and thankful to Cheryl, who went the extra mile to help and support SIMBA's customers. Thanks so much. Grateful! Ann