Shop Reviews

Thank you Keith for guiding me to link my card.

Keith was keen enough to allow me to take a seat, and he briefly explained to me the Simba plans. Thank you.

I was at SIMBA Canberra on June 6 and was assisted by Cheryl. I am impressed by her helpfulness and positive attitude in supporting customers like myself. I didn't make a purchase, but I was there to seek help as the call function was not working after I installed the SIM card into my new phone. Cheryl was polite, patient, and listened attentively when I explained the issue. She checked my phone to ensure the settings were correct, and after tapping and clicking, the call function was finally enabled! I was so happy and thankful to Cheryl, who went the extra mile to help and support SIMBA's customers. Thanks so much. Grateful! Ann

Placed an order online for a SIM card collection and phone bundle. Came down for collection but was suddenly told that the phone model was not available at the outlet. The staff then informed me that it was only available at ORCHARD and KAKI BUKIT. WHY WASN'T IT SPECIFIED IN THE ORDER CONFIRMATION EMAIL THAT STOCK WAS ONLY AVAILABLE AT CERTAIN OUTLETS? This is basic information that has to be provided so that customers don't make a wasted trip. Making customers travel all the way only to be met with such an unpleasant surprise is an indicator of poor service and management.

Firstly, I would like to praise and appreciate one of the staff members at the Simba service center in Canberra Plaza. He is a young guy, very service-oriented, and very patient with the customer. My family all use Simba service, and yesterday my mum bought a new Oppo phone from the shop. He was very nice and even told my mum the differences between each phone. He is a very helpful and friendly staff. He deserves some good recognition from us.

Here's an edited version: "Today, at the SIM card collection point, the customer service was not helpful at all. Unlike my past experience, previous customer service interactions have been helpful and able to go the extra mile to render assistance. You had a sign indicating 'termination,' which I understood to mean we could complete the termination process at that location and collect the other card. Either your staff doesn't know their job or refuses to go the extra mile."

Here's the edited review: "Tim, who helped transfer my SIM card to eSIM, is super friendly, patient, and very knowledgeable. He deserves more than 5 stars."

My wife and I were at this outlet to upgrade our SIMBA plans recently. Despite earlier apprehension, we were quickly put at ease by their helpful staff, Timothy and Damon. They not only upgraded our plans in double-quick time but also took the trouble to answer all the queries we had. I must say that it was a pleasant experience, made only possible by the two professional staff. Thanks!

Poor customer service at the Simba Canberra outlet. I have been waiting for more than two weeks to activate my Simba SIM card (porting in from another telco to Simba postpaid), and, until now, still no response? One of the staff displayed an 'ah beng' attitude and showed no patience when I asked him a few questions. To the management of Simba, could you please audit your customer service at this branch?

The store's opening hours are different from the actual hours, wasting people's time.