Shop Reviews

I was at SIMBA Canberra on June 6 and was assisted by Cheryl. I am impressed by her helpfulness and positive attitude in supporting customers like myself. I didn't make a purchase, but I was there to seek help as the call function was not working after I installed the SIM card into my new phone. Cheryl was polite, patient, and listened attentively when I explained the issue. She checked my phone to ensure the settings were correct, and after tapping and clicking, the call function was finally enabled! I was so happy and thankful to Cheryl, who went the extra mile to help and support SIMBA's customers. Thanks so much. Grateful! Ann

Here's the edited review: "Tim, who helped transfer my SIM card to eSIM, is super friendly, patient, and very knowledgeable. He deserves more than 5 stars."

My wife and I were at this outlet to upgrade our SIMBA plans recently. Despite earlier apprehension, we were quickly put at ease by their helpful staff, Timothy and Damon. They not only upgraded our plans in double-quick time but also took the trouble to answer all the queries we had. I must say that it was a pleasant experience, made only possible by the two professional staff. Thanks!

Benjamin is very friendly and kind. He checked all my particulars were correct and handled us with patience. Thank you.

Barn did a great job helping me switch my SIM card to eSIM! Thank you so much for the fast and efficient service; highly recommend him!

I paid to port my number to SIMBA, but the port-in request was rejected. (Perhaps staff typed my name incorrectly? No real explanation was given.) I had to pay AGAIN just to resubmit a new port-in request. The worst part is they don’t refund for their mistake in rejecting my port-in request. Imagine paying for a service, not getting it, and not even receiving a refund or any attempt to fix the mistake. Is this a scam?

I was told by a staff member that prepaid and postpaid were the same because prepaid apparently "just need to top up extra balance and it will deduct every month." I told him I wanted postpaid, but he insisted it was the same, so I went with him. It turns out it expires after 30 days, and I was not informed of this! This caused a lot of inconvenience, having to travel all the way to Orchard to get things fixed 😩. I still have to wait up to a week to get the number back 🫠.

Fast and easy. This is actually not a store, but more of a counter within a mobile phone store. The shop specializes in mobile phones and accessories. The Simba collection point is within the store. No-frills and fast collection. Highly recommended.

I called so many times for 3 days, but no one ever answered. If your staff isn't willing to help via phone, just don't put your contact number there. It really triggers us who need help at that moment. Some will just go to that venue and scold your staff. Ask your staff to be more alert about this matter. Why in the world do we call if not for help? If you really don't want to answer the phone, just remove the number from Google.

I recently decided to give SIMBA a shot since Singtel's bills were getting insane. It's been two weeks with them, and I can honestly say it has been the worst experience so far. I have been getting one bar of signal (maximum two bars) whenever I'm home. My house is not "ulu" or "deserted" by any means; my signal has always been full bars with other providers. I tried reaching out to them via the customer service option on their app and was redirected to send an email to them. After sending the email, an automated email was sent to me, directing me to fill out this webform to illustrate my problems again. After hours, someone from SIMBA replied to me and asked a series of questions, and I was told to reply to the email directly. Guess what? The automated email told me to remake the same webform. This time they replied to me after a few days, asking for details like my mobile number and email address? Seriously? You sent me an email asking for my email address? My mobile number has been asked over and over again when filling out your webform. After being left hanging for a few days, this is not the type of update I hope to hear. Due to the lousy connectivity, people sometimes cannot contact me through my line, and I lost a few business and job opportunities. I signed the plan mainly for the add-on data roaming. The local connection is already horrendous; I cannot imagine the connection when I'm overseas. Maybe I will be left to decompose somewhere. To sum up, horrible quality and customer support. I just ported in, but I will port out soon. Anyway, I’m being forced to give a one-star review. If there were a negative option, this would be at least a -10. Not sure why this is 4.1 stars on Google. Just don't sign. Trust me.