Shop Reviews

The plus-size female staff was very moody and rude. She knew we were waiting to place our order but continued cutting the fruit, making us wait for 10 minutes before she took our order. She was banging the equipment in frustration as she prepared our drinks. Worst service ever.

Arrogant and senseless, they show no sense of talking to or attending to customers. Extremely rude, they just want the money. I will never buy here again.

The staff member was incredibly rude. I was informed that my order would take a while, as there were three people ahead of me. When I asked roughly how long it would take, she replied rudely, "I'll do your order once I'm done with the others." The service was horrible, especially since I asked politely about the estimated timing. She slammed equipment around and didn't seem to enjoy her job at all.

"I was just looking around for a clinic near me and stumbled upon Viva. Everyone, from the clinical assistants to the doctors, was very nice. I didn't get their names, but the clinical assistant with the hijab and red hair was super warm and friendly! Dr. Ivan Tan is super nice and took his time to go over my concerns without judgment or rushing me. A lot of doctors outside of Viva don't do this, and they don't always think your concerns are valid, but the doctors here really go over your symptoms and take you seriously! The female doctor here is also good. Well done, Viva!"

I almost always have a bad experience whenever I come to this clinic, but sometimes I have no choice because other clinics are closed. During my recent visit, the male doctor sounded very arrogant. I was describing my symptoms when he cut me off and sounded condescending. For context: I told him my esophagus hurt, but he interrupted me with an irritated voice and said, "Don't say esophagus, because you don't know which part is painful. Just say chest pain, etc." The funny thing is, in the end, he said it was likely due to gastric issues, so I was right. It couldn't be my trachea that hurt, and I know my body better. Worst doctor I've ever met. 🙄

"Today's visit to the doctor was incredibly expensive. I've been there many times, but I was really disappointed today. Upon receiving the bill for two medications and the consultation fees, I realized one of the medicines was unnecessary and requested its removal. However, I was surprised to learn from the nurse that even after removing the medicine, the total bill remained the same due to the inclusion of GST and a minimum charge. I find this situation ridiculous, especially since I received medication I didn't require. This experience has left me deeply dissatisfied, and I won't be returning to this facility."

I went to see a doctor for a sore throat and needed pain medicine. I walked in around 8 PM and asked if they were open, and they said yes. My mask was damaged, but the receptionist and nurses on the night shift were so nice, helpful, and polite. They provided me with a mask when I asked if they could give me one before I came in. They went the extra mile and gave me a free mask before I entered the clinic! I am so happy and grateful for such a kind gesture. They didn't stop me from seeing the doctor. I am really very thankful to the night shift nurses working on August 2, 2023, at 8 PM. I didn't get both ladies' names, but thank you so much for letting me in and going the extra mile by providing me with a free mask before I entered the clinic to see the doctor. Next time, I will bring an extra mask when seeing the doctor. Dr. Ivan is a very professional doctor, neat, clean, and very patient. He listened well to the patient, and I felt well taken care of. Thank you, Viva nurses, receptionist, and doctor! I had a very good first-time walk-in experience with this clinic and will visit again if needed.

Doctor Tan was detailed in his explanation; however, the clinic staff were distracted by the payment process. One of them claimed to have explained the medication, when she clearly only explained the product I was purchasing. When I asked about the medication, she insisted she had explained it instead of just explaining it then. It was a turn-off, so I walked away, and she followed me, trying to explain herself. Nevertheless, they are not rude people. So, I give it 3 stars.

April 20th. When I came into the clinic, I noticed the staff kept shaking their heads and sighing because there was a lineup. I informed the staff that I was there to see the doctor because I had a fever and wanted a medical certificate. The staff then said, "So you want a medical certificate, then?" I said I'd let the doctor check me first. After I went in, the doctor said, "Don't ask my staff to give you a medical certificate." I was like, "????" Was it my fault because I didn't know how the clinic worked?

The nurse was rude when I requested a stool because the air conditioning in the clinic was too cold for my sick child. She rudely brought a stool, saying it was hers and that it was okay for her to stand while working. I saw four stools stacked up next to her, yet she said they didn't have any extra. Clearly, she has no empathy for unwell patients. 👎🏻👎🏻👎🏻👎🏻👎🏻