Service: Extremely poor customer service and bad attitude provided by the aunties on 24 August 2022 when I purchased the following items:
1. Chee chong fan, 2 slices for $6
2. Qu Kway, 5 pieces for $3
3. Da Bao for $2.80
I had asked for a packet of chili sauce from the aunties. They replied to me in a rude and unpleasant manner, saying, "We do not have chili for the Da Bao." However, the issue was that I wanted the chili sauce for the other items, not the Da Bao. The attitude and behavior of the two aunties who served me gave me a very bad impression of this store.
Please do not patronise this store or make any purchases from it. It is highly discouraged and not recommended due to the worst customer service and attitude provided by the staff! 😡😡😖😡😠 My family and I will not come back ever again, even though the food is nice. I would rather visit other shops... With this kind of bad customer service, I do not think anyone will want to come. Not recommended to visit!
The staff was understaffed and rude. The female staff was constantly serving customers who wanted to purchase the buns (Bao). She took two orders in front of me (Ban Mian) and my order, but continued to shout, "Who else needs Bao?" Then, halfway through cooking the noodles, she went to serve the customers who were buying the Bao. My noodles ended up extremely soggy and gross. There was barely any meat in my noodles. What expensive, awful noodles!
Note: This was a takeaway order, and I was only a less than 10-minute drive from home. I will not buy from this outlet again.
Plaza Singapura outlet is still the best.
I usually don't leave reviews!
But I am appalled that they cheated my husband of 2.30 by selling him the wrong product. My husband is a vegetarian, and he specifically asked for red bean pau. He asked 2-3 times, but the aunty working on 10/5/24 at 7pm said it was red bean pau and sold him this. He came back home to realize it's not red bean pau. I don't understand why they have to do this. It's very far for us to go back and ask them about it. Please. No wonder you guys have low reviews.
Had their Mee Hoon Kueh 面粉粿 today. Quite disappointed with the portion and the doneness of the noodles. It was pretty uncooked inside and definitely not 'al dente', if that was the aim.
Nonetheless, I’m still happy we’ve got a go-to place for buns, dim sum and Hong Kong delicacies here in Canberra Plaza. Quality of food has plenty of room to improve.
I requested if it was possible to put more cai por on my chee kueh, and the auntie said it was very salty and proceeded to put an even lesser portion than I usually get. She asked if I wanted chili, and I asked her if she could put it separately. She said she could not, so I declined. Her head turned away, and she said '讨厌' (annoying), thinking I wouldn't hear it.
Next, when she wanted to pack the ban mian and chee kueh together, she asked me again if I wanted chili. She didn't mention it was the ban mian chili, so I got confused and asked her, "Didn't you say you couldn't pack the chili separately?" Her face frowned, and she replied with an annoyed attitude. Seriously, this is not the first time I've encountered bad service from this shop at Canberra Plaza. Hope the management does something about it.
Very poor attitude.
Ordered via GrabFood and picked it up there.
They should either give me noodles without adding the extra portion that comes with an additional cost.
The server was not happy when I double-confirmed the order. The earlier customer also double-confirmed her order, and the server was unhappy with her too. You can pull out the CCTV and see how she reacted when the other lady and I double-confirmed our orders due to poor past experiences.
I didn't even feel like ordering more due to the server's attitude problem.
Will not patronize again, really.
Not the usual items found elsewhere. This is the only Nam Kee Pau I'm aware **of** that has ccf, shui kueh**,** etc. However, they were all a disappointment. While I can understand the need for innovation and having extra items on their usual menu, they forgot to focus on the quality. I would not recommend trying their other **non-dim** sum items.