See what customers are saying about our shops at Punggol Coast
3.2 out of 5
953 reviews
Ling Fei
If you don’t buy high-end birthday cakes, Swee Heng will only give you one free candle and charge you 30 cents per additional candle. I bought this cake with other cheesecakes (the overall price wasn't cheap) and didn't get any free additional candles. I will think twice before visiting Swee Heng again.
Jeslyn Tan
Bought 2 chocolate donuts at 11 am. Tried to eat them at 4 pm, but they already tasted rancid. Gross. They had a stale, oily taste. It was probably from the day before. No quality control.
Si En, Alyssa Tan
I found moldy fruit on my cake.
Wendi
"Much more expensive than other Swee Heng locations."
Yong Li Chua
I love the ONDEH ONDEH cake slice. The slight bitterness of the brown center complements the saltiness of the coconut flakes and the sweetness of the green pandan rim seamlessly. Will be back for more.
Matthew Chandra
The cakes and bread are very sweet nowadays at this outlet. Could you please check why?
Nee Tian
The cashier should be more attentive. The sign indicating where to queue should be clearer for customers. I still had to remind her that the auntie cut in line!
Abdul Rahman Baharudin
Poor customer service. The eggs were cold, and the coffee was also cold. The staff didn't seem interested in working, appearing more interested in using their phones. They had a bad attitude towards customers and displayed unprofessional expressions. This is just one of many outlets in Singapore, but it's one of the worst.
张添登
There is a younger lady from Malaysia who works as a cashier. She has a serious attitude problem. She gives a very unpleasant look just for doing her simple job. And when I complained about the taste and quality of the coffee, which was indeed lacking, she acted as if she wanted to fight and didn't acknowledge that a customer was even talking to her. This is consistent with the other reviews about her.
Vivian Goh
I approached a staff member and kindly asked her to clean a dirty table. She pointed somewhere above her head and said it wasn't her job. The other three staff members turned to look at me, then turned back and continued with their tasks. I then asked the cashier if I needed to ask every staff member to find someone to clear the table, but she ignored my question as well. I suggest placing a feedback QR code so customers can share their experiences more easily.
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