I usually don't leave comments at all, but this was a really agonising, traumatic, and distressing experience with Rachel, the Supervisor from Canberra Plaza. I never once raised my voice at her. She raised her voice at me because she didn't know how to print the paper the same way her colleague managed to set the printer settings and print for me the other time. Her answer to me was that she isn't technical, and she wanted to charge me for the two papers she printed that were her error. I suggest you don't go there.
Lost my print document and returned to the shop to reprint. However, the shop girl was not cooperative in helping me, as she was having her lunch. It would only take 2 minutes for a reprint, and I needed it urgently, yet she insisted I come back after 3pm.
Poor service, very bad passport-size photo quality, and an unprofessional approach from the staff. I waited an hour for the shop to open during its usual working hours. The staff had posted a notice stating they would be back at 6:30 AM, but they didn't arrive until 7:00 AM.
The service is pleasant and good; the product I’ve ordered came as expected and on time as the shopkeeper promised. (Accurate as of 27th September 2022)
If only I could give it zero stars, I would. Staff didn’t even bother to adjust the lighting in the photo to be printed (we printed an 8R family shot). Unlike other shops, the pictures were so dark and horrible. Please avoid this shop at all costs, no matter how desperate you are!
A rip-off! $2.50 to print 3 A4 papers. The rude, impatient service staff printed the papers and charged me before I could even finish giving her instructions. I didn't make a fuss and just told her to print again. When I reminded her (nicely) of my instructions, she replied with much annoyance, saying she knew. Overall, it was a bad experience, both in terms of service and price.
Unhelpful service staff refused to advise or provide any service whatsoever. Had to cut the brochure myself and realised the margins were not aligned. The staff refused to do anything. A waste of money.
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