I am writing to express my dissatisfaction with my recent experience at the auto checkout facility in your store.
While using the auto checkout, I encountered difficulties with the machine, particularly regarding the payment transaction. Unfortunately, I was not informed that removing items from the machine while making payment could lock the transaction. The staff, who assisted in unlocking the machine, did not provide clear instructions, leading to further issues.
I understand that using the auto checkout may require some familiarity, but it would be greatly beneficial for customers if there were explicit instructions or warnings on the machine itself. Additionally, the staff's response was less than satisfactory, as they became rude and impatient without adequately explaining the situation.
I kindly request that NTUC Canberra Plaza consider retraining its staff to handle such situations with more patience and politeness. Furthermore, providing clearer instructions at the auto checkout machines can prevent misunderstandings and improve the overall customer experience.
I hope for a positive resolution and an enhanced shopping experience at NTUC Canberra Plaza.
Cheng Soon
1
The meat and vegetables I bought were not fresh, even though they were purchased at the usual price.
Hamidah Hassan
1
I was quite shocked to see the condition of this wrap during my visit on May 11th. It was extremely moldy, and the best-before date was clearly July 3rd. Would the department staff or branch manager please look into this seriously? Thank you.
Shania Lee
4
I'm very satisfied with your cashier, Indrani. She's helpful and friendly.
She approached me spontaneously when I was trying to use the "Scan N Go" machine.
Thank you!
Chai Wei
1
I have been served by Jessica Yip a few times and found her to be curt and unfriendly. She always had a long, stern expression, and there were no smiles or "please" and "thank you" when the payment transaction was complete. Her attitude was terrible. Seriously, NTUC should send her for retraining or place her in a non-frontline position instead of letting her ruin customers' buying experience and mood at the Canberra outlet.
Zalina Binte Rahim
1
I encountered a staff member named Indrani on Sunday, December 8th, 2024, at 7:30 PM, who was very unfriendly and seemed displeased when we approached the self-checkout counter. The machine stopped midway and called for assistance. When I approached her, she came unwillingly to help. I asked if I should weigh the apples, but she didn't reply or acknowledge me, simply walked away and returned with the price sticker, handing it over with a sullen expression. We don't want this kind of attitude. This was the first time I've encountered such a rude NTUC staff member!
Karen Koh
1
The staff at the self-checkout counter is unfriendly, unhelpful, and unreasonable. They refused to assist me and wouldn't let me go to a cashier. They need to understand that not every customer is familiar with how the self-checkout system works.
Darryl Li 88
2
The watermelon wasn't fresh. I bought it on the way home, and when I tried to eat it, I noticed it had turned sour. I had to discard the whole piece.
Chai Wei
1
I have been served by Jessica Yip a few times and found her to be curt and unfriendly. She always seemed unhappy. There were no smiles, pleases, or thank yous from her when completing payment transactions. Her attitude was terrible. Seriously, NTUC should send her for retraining or place her in a non-frontline position instead of letting her ruin customers’ buying experiences and moods at the Canberra outlet.
Zaleha Binte Osman
1
"I encountered a staff member named Indrani on Sunday, December 8, 2024, at 7:30 PM who was very unfriendly and appeared unhappy when we approached the self-checkout counter. The machine stopped halfway through the process, requiring assistance. When I approached her, she came unwillingly to help. I asked if I should weigh the apples, but she didn't reply or acknowledge me, simply walking away and returning with the price sticker, which she handed over with a sullen expression. We don't appreciate this kind of attitude. This was my first time encountering such a rude NTUC staff member!"