I am writing to express my dissatisfaction with my recent experience at the auto checkout facility in your store.
While using the auto checkout, I encountered difficulties, particularly with the payment transaction. Unfortunately, I was not informed that removing items from the machine while making payment could lock the transaction. The staff, who assisted in unlocking the machine, did not provide clear instructions, leading to further issues.
I understand that using the auto checkout may require some familiarity, but it would be greatly beneficial for customers if there were explicit instructions or warnings on the machine itself. Additionally, the staff's response was less than satisfactory, as they became rude and impatient without adequately explaining the situation.
I kindly request that NTUC Canberra Plaza consider retraining its staff to handle such situations with more patience and politeness. Furthermore, providing clearer instructions at the auto checkout machines can prevent misunderstandings and improve the overall customer experience.
I hope for a positive resolution and an enhanced shopping experience at NTUC Canberra Plaza.
Chai Soon
1
The meat and vegetables that I bought were not fresh, despite being purchased at the usual price.
Hamidah Hamid
1
I was quite shocked to see the condition of this wrap during my visit on May 11th. It was extremely moldy. The best before date was clearly stated as July 3rd. Could the department staff or branch manager please look into this seriously? Thank you.
Shania Chan
4
"I'm very satisfied with your cashier, Indrani. She's helpful and friendly.
She approached me spontaneously when I was trying to use the "Scan N Go" machine.
Thank you!"
Dragon Ng 123
2
The watermelon wasn't fresh. I bought it on the way home and when I tried to eat it, I noticed it had already turned sour, so I had to discard the whole piece.
CD
1
I have been served by Jessica Yip a few times before and found her to be curt and unfriendly. She always had a long, expressionless face. There were no smiles, and she didn't say "please" or "thank you" when completing the payment transaction. Her attitude was super terrible and horrible 👎 Seriously, NTUC should send her for retraining or place her in a non-frontline position instead of letting her ruin customers’ buying experiences and moods at the Canberra outlet.
Zahira Binte Ali
1
I encountered a staff member named Indrani on Sunday, December 8, 2024, at 7:30 PM. She was very unfriendly and appeared displeased when we approached the self-checkout counter for payment. The machine stopped midway, requiring assistance. When I approached her, she came reluctantly to tap the screen to proceed. I asked if I should weigh the apples, but she didn't reply or acknowledge me, simply walking away and returning with the price sticker, which she handed to me with a sour expression. We don't want this kind of attitude. This was my first time encountering such a rude NTUC staff member!