Shop Reviews

Useless staff. They couldn't tell the difference between prepaid and postpaid. It expires after 30 days, and I was not informed of this! It was super inconvenient to travel all the way to Orchard! And the line is no good!

Here's the edited review: Thank you, Simba! I was able to get the data plan best suited for me! Timothy was a great help, patiently listening to my criteria and explaining different data plans to aid my final decision! Thanks, Timothy! Thanks, Simba Canberra!

I appreciate the staff that makes my dealings with SIMBA easy and fast without compromising professionalism. Thanks for helping me port my number over.

Ben and Keith **are** super friendly and funny. They explained everything very clearly. They had a good attitude. Thank you.

Benjamin is friendly, patient, and knowledgeable to solve my issue. I will highly recommend looking for him.

It was so difficult to connect in JB using the free data. However, my friend, who paid before leaving for JB, gets connected all the time. Why offer free data when you can't connect most of the time?

Got cheated by this telecom company. 👎👎👎👎👎Very confusing and complicated to terminate service and stop their auto-renewal and advance payment deduction. No hotline, no customer service, no refund. They rob you by their aggressive policy. Once credit card details are given to them, they will use them for any deduction they deem fit without informing you or getting your approval. Cancellation must be on the exact date they deem fit. You must submit a request and wait for their delayed reply (via emails). Once you miss the short window, they will charge you three months' advance payment, with no refund under a forced extension for another three months. It's daylight robbery. 👎👎👎👎👎And if you forget to cancel within three months, they will charge you another three months' advance payment and continue to disregard your request to cancel. Scammer business attitude. They don't entertain complaints or feedback. They will force you to continue with ridiculous reasons and a hopeless policy. 👎👎👎👎

Just wanted to say a big thank you to Tim. Tim patiently answered all my questions. He helped request the port-over from another telco. He also helped set up my 76-year-old mom's new phone, and even advised how I could make and track payments on her behalf in case she might struggle with online payments. Thank you once again, Tim. I wish you all the best.

My third purchase of a SIMBA SIM from this shop in my neighborhood, and the experience was a mixed one. I leave the country for months at a time, and needed an eSIM for my overseas iPhone that could not use a physical SIM. I first showed Crystal, the salesgirl, my eSIM page on my iPhone. I asked if it was possible to 'revive' a previously installed eSIM that I had bought from the shop. Crystal looked up the number and said it had been taken. I then asked to choose a number and was told SIMBA no longer allowed any number selection at the shop other than the special numbers costing $168 each. When I gave her the go-ahead, Crystal very quickly generated a number and charged me. However, instead of providing an eSIM, she produced a physical SIM with the new number written on it. I immediately reminded her that I did not want a physical SIM. This did not sit well with the gal. She refused to take responsibility, putting the blame squarely on me. She pointed me to the makeshift SIMBA counter, where she said I would have to pay $5 to correct her error. Her attitude stank so badly it stood in stark contrast to that of Alan Chan, a SIMBA employee who greeted me with a quiet assurance and promptly took care of the matter for me. He even took the initiative to change my phone settings so that my new number would function properly. No stars for Crystal’s stinky attitude, all stars for Alan’s helpfulness, and for doing the right thing to de-escalate a bad situation and turn it around.

First time writing a review here. I usually don’t bother with reviews, especially for companies that clearly have no intention of improving customer experience. Ironically, their email signature is “Customer Experience.” Well, like many others here, I deeply regret switching from Singtel to SIMBA after seeing their flashy SGD 29.90 for 10Gbps offer. As the saying goes: you get what you pay for. Here’s our story: We scheduled a free activation for March 5, 2025. Unfortunately, my wife missed the appointment and no one was home. Surprisingly, the line was marked as “activated” by the technician—even though no one was there. We used the connection smoothly for a few weeks until March 27, when suddenly there was no internet. Our ASUS router started prompting daily: “Check with ISP.” Thinking an in-person visit would resolve things faster, my wife went to one of their retail stores. She provided all her personal details, only to be told there was no record of anything, and that she had to wait for an email from the broadband team. Wasted trip. Despite following up via email and Facebook, it took over a week for them to respond—and only then did they inform us that the activation was incomplete and now we had to pay SGD 70 for a technician visit. Customer experience so far: * No notification that activation had failed since March 5, even though the line was marked as activated. * Wasted trip to their store with no support. * Long wait times with generic, AI-generated/refined replies. * No direct contact—email signatures lack any phone extension or DID. They won’t call no matter how you request. Once you’ve signed up, that’s it. You’re locked in under their T&Cs. No matter what you explain politely or how frustrated you are, their team gives canned responses and hides behind policy. Any issues? Too bad. They take their own sweet time to respond. You’re stuck in a 365-day contract unless you’re willing to pay the price to leave early. That’s the feeling their support wanted customers to perceive. If you really want to improve, you wouldn’t want customers to perceive that. So yes, SGD 29.90 sounds like a good deal—but this is exactly what you’re signing up for. Beware.