Shop Reviews

McDonald's Canberra left out an item from my Grab Food Delivery order. I lodged a request to send the missing item. No reply. I lodged a complaint with Grab. Also no reply. Poor customer service.

Whether it's for food delivery or buying from here, the waiting time is terrible. Please work on it!

I have to acknowledge that 8 out of 10 times, the service and staff here get the job done well. However, my order today, April 13th, really left me disappointed. I ordered through the mobile app for breakfast at around 10:30 AM. When I went to collect my order, they said they ran out of hash browns! Weekend breakfast is until 12:00 PM, and it's not even close to that time, and they have already run out of hash browns?! This is a gross oversight by the management team. I don't know whether to blame the manager or whoever supplies them, but surely you must have a surplus for an item as popular as your hash browns, especially on a Sunday when more people are ordering. I am severely disappointed. You guys need to do better.

Two points of feedback from me today, October 12, 2024: I ordered a burger. This is the first time I've been served a cup of warm water to go with my fish burger – a definite plus point. The staff never asked if I had the McDonald's app to collect points. Never, and hence I always forget to collect points at this branch. This is a minus point.

Everything came very slowly; I had to wait more than 30 minutes. When the order came, everything was cold. Today, there was more 'ciak lat' and the fries were without salt. No taste at all. Damn 'ciak lat'! I won't come here anymore until they change the management. There are a lot of workers inside, but nobody can do anything? I thought coming late would mean I'd get fresh and hot food, but it ended up like this. 👎👎👎

I had a wonderful experience at this location! The staff were incredibly polite and friendly, especially one team member who went out of her way to brighten the atmosphere with balloons and her cheerful attitude. Her warm smile and kind service made the visit extra special. Thank you for creating such a welcoming environment!

This is my favourite outlet despite the long waiting times, but today the staff came over and asked me to give feedback on the McDonald’s app. I would have been happy to give it, if not for her standing beside me, breathing down my neck, and monitoring my every choice, asking me to keep clicking “highly satisfied” to support the branch. I was so annoyed. Please, even if this is just for support, I would prefer not to be forced to do it. Please just ask for genuine feedback. Thanks.

Dirtiest McDonald's I've been to. The rubbish bin is full, and the staff are still stuffing more trash into it instead of clearing it. Tables are not cleared, and floors near the counters are greasy. It's an accident waiting to happen.

I ordered a hotcake on March 1st at 8 AM. I was not given butter for my hotcake and corn, so I went to ask for it. The manager replied very rudely and gave me the butter as if I were a beggar! Horrible service!

This was my third purchase of a SIMBA SIM from this shop in my neighborhood, and the experience was a mixed one. I leave the country for months at a time, and needed an eSIM for my overseas iPhone which does not accept a physical SIM. I first showed Crystal, the salesgirl, my eSIM page on my iPhone. I asked if it was possible to 'revive' a previously installed eSIM that I had bought from the shop. Crystal looked up the number and said it had been taken. I then asked to choose a number and was told SIMBA no longer allowed any selection of numbers at the shop other than special numbers that cost $168 each. When I gave her the go-ahead, Crystal very quickly generated a number and charged me. However, instead of providing an eSIM, she produced a physical SIM with the new number written on it. I immediately reminded her that I did not want a physical SIM. This did not sit well with her. She refused to take responsibility, putting the blame squarely on me. She pointed me to the makeshift SIMBA counter, where she said I would have to pay $5 to rectify her mistake. Her attitude stank so badly it stood in stark contrast to that of Alan Chan, a SIMBA employee who greeted me with a quiet assurance and promptly took care of the matter for me. He even took the initiative to change my phone settings so that my new number would function properly. No stars for Crystal’s stinky attitude, all stars for Alan’s helpfulness, and for doing the right thing to de-escalate a bad situation and turn it around.