This is my second visit, and both the front desk and doctor were friendly on both visits. And yes, Doctor Wong was listening well to our concerns, unlike other doctors elsewhere. It wasn't because it was rush hour, as I went during both rush and non-rush hour times; they were all still very approachable and friendly. 👍🏻
Tay Su Qi
1
I almost always have a bad experience whenever I come to this clinic. However, sometimes I have no choice because other clinics are closed. During my recent visit, the male doctor sounded very arrogant. I was halfway through describing my symptoms when he cut me off and sounded condescending. For context: I told him my oesophagus hurt, but he cut me off with an irritated voice and said, "Don't say oesophagus, because you don't know which part is painful. Just say chest pain etc." The funny thing is, in the end, he said it was likely due to gastric issues, so I was right. It couldn't have been my trachea hurting, lol, and besides, I know my body better. Worst doctor I've ever met. 🙄
Lily Wah
1
Terrible, the physical clinic is close by, but they stated they were open on the website.
Ronan
1
Here's an edited version of the review:
"Really bad service. I called to ask if registration was still open. Upon hearing my question, they did not respond and immediately ended the call abruptly."
Ee Chan
1
Today's visit to the doctor turned out to be incredibly expensive. I have been there many times, but I was quite disappointed today. Upon receiving the bill for two medications and the consultation fees, I realized one of the medicines was unnecessary and requested its removal. However, I was surprised to learn from the nurse that even after removing the medicine, the total bill remained the same due to included GST and a minimum charge. I find this situation utterly ridiculous, especially since I received medication I didn't require. This experience has left me deeply dissatisfied, and I won't be returning to this facility.
Silas Krescen LZ
5
I went to see a doctor for a sore throat. I walked in around 8 PM and asked if they were open. They said yes, but my mask was damaged. The receptionist/nurses on the night shift were so nice, helpful, and polite. They went the extra mile and provided me with a free mask when I asked if they could give me one before I entered the clinic!
I am so happy and grateful for such a kind gesture; they did not stop me from walking in to see the doctor. I am really very thankful to the night shift nurses working on August 2nd, 2023, at 8 PM. I didn't manage to get both ladies' names, but thank you so much for letting me in and going the extra mile by providing me with a free mask before I entered the clinic to see the doctor.
Next time, I will bring an extra mask. Dr. Ivan is a very professional, neat, and clean doctor. He is very patient and listens well to patients; I felt well taken care of.
Thank you to the nurses, receptionist, and doctor! I had a very good first-time walk-in experience with this clinic and will visit again if needed. :)
Jian Cheng Chan
1
Worst clinic I have been to. When I was sick, the doctor claimed it was just a normal cough and flu. I went to see the doctor at 9+ am. The doctor gave me only one day of MC, stating I was only feeling feverish with a viral cough and flu, and prescribed only cough and flu medicine, advising me to just rest at home. By 4 pm, I was having a fever of 37.9, and by 6 pm, my temperature had risen to 39.6. Now I had to go back to the clinic. I called their phone 4 times, but no one answered from 6:20 pm onwards. They said it was a must to take an ART test.
I did not go back to the same clinic, as I believe they treat patients differently, especially when it's your company doctor, paying $5 for a $5 treatment. I went to another clinic, and the doctor prescribed me stronger medicine and gave me antibiotics. Just choose your doctor wisely, especially when you are really sick. Not everyone is just there for the MC!
Dharmesh Perumal
5
I had an operation and had to go there daily for dressing changes. Dr. Ivan was very professional and better than any other GPs I went to. I highly recommend this place. 👍
ShinYi Poh
5
One of the best clinics I've been to! I decided to visit this clinic for my HPV vaccination, as it is one of the CHAS clinics participating in the program.
Through all three visits, the receptionists were super sweet and helpful, and I always felt very reassured. Additionally, they addressed me by my name when I was collecting medicine or paying at the counter, which made me feel very welcome. Despite remembering my appointment time incorrectly for my last dose of vaccine, the receptionists still arranged for me to receive it that day, and I'm so grateful to them!
Besides the kind receptionists, Dr. Ivan Tan is also a competent doctor. To help ease my nervousness before the injection, he always goes the extra mile and engages me in small talk. He is very caring and always asked if I had any side effects during my previous doses. He is also very knowledgeable and was very patient with all my questions about the vaccine and the vaccination program. Most importantly, Dr. Ivan was very skilled, and I had minimal pain during all three injections.
Overall, all three visits to the clinic were very pleasant. I recommended this clinic to my family members, and all of them have had similar positive experiences as well! Just one side note: it can be quite difficult to reach the clinic by phone (not sure if it's because I called them during their busy period), but otherwise, I highly recommend this clinic to anyone who needs it.
P.S. I was not asked to give this review, but I decided to write it as I am truly grateful for the pleasant experience I had there. Visiting a clinic can be scary at times, but having kind and reassuring receptionists and doctors like them can make the experience a whole lot better!
Rachelle
5
Visited the clinic for the first time and was greeted by the warm smiles of two lovely ladies at reception. After just a few minutes' wait, I was treated by Dr Ivan Tan for an infection in my thumb. Dr Tan was very patient in listening to my concerns, and his warm, friendly, and calm nature put my anxiety at ease very quickly. He is skilled and professional, and it's easy to see that Dr Tan is a doctor for keeps!