I called so many times for 3 days, but no one ever answered. If your staff isn't willing to help via phone, just don't put your contact number there. It really triggers us who need help at that moment. Some will just go to that venue and scold your staff. Ask your staff to be more alert about this matter. Why in the world do we call if not for help? If you really don't want to answer the phone, just remove the number from Google.
Sharlene
5
Barn did a great job helping me switch my SIM card to eSIM! Thank you so much for the fast and efficient service; highly recommend him!
Syafiqah Ismail
1
I regret choosing the self-pickup option for the SIM card. When I came on a Saturday afternoon (14 Sep 2024), there was a long queue. When I came again on Sunday (15 Sep 2024), apparently their break was from 3-4 pm, and I arrived at 3:05 pm.
They said that this was stated online, but I don’t see it in the email. I guess I will have to come by again another day, haha. So far, I am regretting my decision to port over to Simba. I am only doing it for my parents’ $5 senior plan.
Ahfatt Santos
3
Crowded and small, the wait was quite long, and customer service was average.
Amelie
5
From start to finish, Timothy demonstrated a deep understanding of his field and went above and beyond to ensure that my needs were met. I would highly recommend Timothy to anyone seeking top-notch service in the field of information provision. Thank you, Timothy, for your outstanding work!
Ai Mei Tan
5
Barn was excellent. Definitely 100 times better than those handling emails from behind a keyboard. He was patient and even took the effort to explain the procedure. Thanks Barn!
Wei Ze
1
I’m only rating this for their eSIM. DO NOT GET THEIR ESIM! Because the only way to terminate it is through this link they send you after you’ve submitted the termination form via email. Guess what, you will never be able to complete it. I’ve tried using both passport and NRIC, and neither registered.
I then emailed them with screenshots about the problem. No reply. And they proceeded to charge me!
Tong Hian Kwek
4
The service was great! But please note that although Google states the opening time is 10 AM on Saturday, the shop was only open at 11 AM. The Simba counter inside states that service time is from 11 AM. It seemed like a lot of people didn't know, and we queued from 10 AM outside the shop.
Gary Koh
1
I was cheated by this telecom company. It is very confusing and complicated to terminate service and stop their auto-renewal and advance payment deductions. No hotline, no customer service, no refund. They rob you by their aggressive policy. Once credit card details are given to them, they will use them for any deduction they deem fit without informing you or getting your approval. Cancellation must be on the exact date they deem fit. You must submit a request and wait for their delayed reply (via emails); if you miss the short window, they will charge you 3 months' advance payment and offer no refund under a forced extension for another 3 months. It's daylight robbery. And if you forget to cancel within the three-month period, they will charge you for another 3 months' advance payment and continue to disregard your request to cancel. This reflects a scammer business attitude. They do not entertain complaints or feedback. They will force you to continue with absurd reasons, and their policy is hopeless.
Meng Chye
3
This was my third purchase of a SIMBA SIM from this shop in my neighborhood, and the experience was a mixed one. I leave the country for months at a time, and needed an eSIM for my overseas iPhone which does not accept a physical SIM. I first showed Crystal, the salesgirl, my eSIM page on my iPhone. I asked if it was possible to 'revive' a previously installed eSIM that I had bought from the shop. Crystal looked up the number and said it had been taken. I then asked to choose a number and was told SIMBA no longer allowed any selection of numbers at the shop other than special numbers that cost $168 each. When I gave her the go-ahead, Crystal very quickly generated a number and charged me. However, instead of providing an eSIM, she produced a physical SIM with the new number written on it. I immediately reminded her that I did not want a physical SIM. This did not sit well with her. She refused to take responsibility, putting the blame squarely on me. She pointed me to the makeshift SIMBA counter, where she said I would have to pay $5 to rectify her mistake. Her attitude stank so badly it stood in stark contrast to that of Alan Chan, a SIMBA employee who greeted me with a quiet assurance and promptly took care of the matter for me. He even took the initiative to change my phone settings so that my new number would function properly. No stars for Crystal’s stinky attitude, all stars for Alan’s helpfulness, and for doing the right thing to de-escalate a bad situation and turn it around.