The network was horrible, and the lady who served me acted like she didn't want to. I don't know where she learned her customer service skills. I wonder if she has any customer service experience.
Eddie
5
I had some issues changing my plans online. I sent several emails, but they were unsuccessful.
Eventually, I went to the Canberra outlet to resolve the issue.
Mr. Jonn contacted his back-office staff. It took some time, but they eventually solved the problem.
Thanks, Jonn. I appreciate your efforts. All the best.
Chris Tan
2
I needed to transfer my eSIM from my iPad to my mobile phone, but I was asked to pay $5 for the QR code. Other providers offer this for free.
Henry
5
"I appreciate the staff that makes dealing with SIMBA easy and fast, without compromising professionalism. Thank you for helping me port my number."
Soon Hock Ong
5
Ben and Keith are super friendly and funny. They explained everything very clearly and have a good attitude. Thank you!
Yee Chen
1
"Useless staff.
They couldn't tell the difference between prepaid and postpaid plans.
The service expires after 30 days, and I wasn't informed of this!
It was a super inconvenience to travel all the way to Orchard!
And the line quality is no good!"
äźčéť (WÄi Shèng LĂ)
1
First time writing a review hereâ
I usually donât bother with reviews, especially for companies that clearly have no intention of improving customer experience. Ironically, their email signature is âCustomer Experience.â Like many others here, I deeply regret switching from Singtel to SIMBA after seeing their flashy SGD 29.90 for 10Gbps offer. As the saying goes: you get what you pay for.
Hereâs our story:
We scheduled a free activation for March 5, 2025. Unfortunately, my wife missed the appointment, and no one was home. Surprisingly, the line was marked as âactivatedâ by the technicianâeven though no one was there. We used the connection smoothly for a few weeks until March 27, when suddenly there was no internet. Our ASUS router started prompting daily: âCheck with ISP.â
Thinking an in-person visit would resolve things faster, my wife went to one of their retail stores. She provided all her personal details, only to be told there was no record of anything, and that she had to wait for an email from the broadband team. It was a wasted trip. Despite following up via email and Facebook, it took over a week for them to respondâand only then did they inform us that the activation was incomplete and that we now had to pay SGD 70 for a technician visit.
Customer experience so far:
* No notification that activation had failed since March 5, even though the internet was activated
* Wasted trip to their store with no support
* Long wait times with generic, AI-generated/refined replies
* No direct contactâemail signatures lack any phone extension or DID. They wonât call, no matter how you request it.
Once youâve signed up, thatâs it. Youâre locked in under their terms and conditions. No matter what you explain politely or how frustrated you are, their team gives canned responses and hides behind policy. Any issues? Too bad. They take their own sweet time to respond. Youâre stuck in a 365-day contract unless youâre willing to pay the price to leave early. Thatâs the feeling their support wanted customers to perceive. If they really wanted to improve, they wouldnât want customers to perceive that.
So yes, SGD 29.90 sounds like a good dealâbut this is exactly what youâre signing up for.
Beware.