Ben and Keith are friendly, helpful, and fast with assisting me. I would recommend looking for them.
Christine Koh
5
I like the sales personnel/customer service lady at the outlet. She was helpful and informative. Thank you.
Su-Ann Teo
5
Here's the lightly edited review:
I would like to thank Crystal for her patience and help in processing my senior SIM card yesterday, 28/2. After installation, this pleasant lady gave me a good explanation and **demonstrated** how to check and top up my account and auto-roaming. She **provided** clear answers to my queries. I am impressed by her positive and friendly attitude. A good **teamwork** atmosphere at this outlet indeed!
Wei Ming See
5
On April 1, 2024, from 8:45 to 9:00 PM, there were about 5 people in the queue in front of me. I witnessed a lady service officer clear the queue with politeness and patience towards everyone. She explained the steps and made adjustments to my HP. She also provided DIY steps should we change the settings on the HP again. Professional and excellent service!
Quinn Wong
5
Tim from the Canberra branch was awesome! He was super patient and efficient in sorting out my issue. He made switching to an eSIM a breeze and even helped me process my other SIM card quickly. Thanks!
Kian Peh
5
Fast and easy. This is actually not a store, but more of a counter within a mobile phone store. The shop specializes in mobile phones and accessories. The Simba collection point is within the store. No-frills and fast collection. Highly recommended.
Geoff Ong
1
I was told by a staff member that prepaid and postpaid were the same because prepaid apparently "just need to top up extra balance and it will deduct every month." I told him I wanted postpaid, but he insisted it was the same, so I went with him. It turns out it expires after 30 days, and I was not informed of this! This caused a lot of inconvenience, having to travel all the way to Orchard to get things fixed 😩. I still have to wait up to a week to get the number back 🫠.
Ahmad Mahmud
5
Thank you Keith for guiding me to link my card.
Gwee Dennis
5
Keith was keen enough to allow me to take a seat, and he briefly explained to me the Simba plans. Thank you.
Ann Koh
5
I was at SIMBA Canberra on June 6 and was assisted by Cheryl. I am impressed by her helpfulness and positive attitude in supporting customers like myself. I didn't make a purchase, but I was there to seek help as the call function was not working after I installed the SIM card into my new phone. Cheryl was polite, patient, and listened attentively when I explained the issue. She checked my phone to ensure the settings were correct, and after tapping and clicking, the call function was finally enabled! I was so happy and thankful to Cheryl, who went the extra mile to help and support SIMBA's customers. Thanks so much.
Grateful! Ann