Very good. I got M1 Maxx here last time; they recommended it instead of Simba because the coverage is better. I also saw another person getting M1 Maxx here a while back. I think they handle other telcos too, but I didn't ask. I asked them why they were a Simba outlet but could handle other telcos. They said they could open the bill under another company or something. I don't really understand, but it's good.
Yu Zi Yi
1
Useless staff
They don't know the difference between prepaid and postpaid
Expires after 30 days, and I was not informed of this!
It was super inconvenient to travel all the way to Orchard!
And the line is no good!
Seng Teck Ong
5
Ben and Keith **are** super friendly and funny. They explained everything very clearly. They **had good attitudes**. Thank you.
Harry
5
I appreciate the staff who make my dealings with SIMBA easy and fast without compromising professionalism. Thanks for helping me port my number.
Kris Ng
2
I needed to transfer my eSIM from my iPad to my mobile, but I was asked to pay $5 for the QR code. Other providers offered it for free.
Augustine Wang
1
I recently decided to give SIMBA a shot since Singtel's bills were getting insane.
It's been two weeks with them, and I can honestly say it has been the worst experience so far. I have been getting one bar of signal (maximum two bars) whenever I'm home. My house is not "ulu" or "deserted" by any means; my signal has always been full bars with other providers.
I tried reaching out to them via the customer service option on their app and was redirected to send an email to them. After sending the email, an automated email was sent to me, directing me to fill out this webform to illustrate my problems again.
After hours, someone from SIMBA replied to me and asked a series of questions, and I was told to reply to the email directly. Guess what? The automated email told me to remake the same webform.
This time they replied to me after a few days, asking for details like my mobile number and email address? Seriously? You sent me an email asking for my email address? My mobile number has been asked over and over again when filling out your webform.
After being left hanging for a few days, this is not the type of update I hope to hear.
Due to the lousy connectivity, people sometimes cannot contact me through my line, and I lost a few business and job opportunities.
I signed the plan mainly for the add-on data roaming. The local connection is already horrendous; I cannot imagine the connection when I'm overseas. Maybe I will be left to decompose somewhere.
To sum up, horrible quality and customer support. I just ported in, but I will port out soon.
Anyway, I’m being forced to give a one-star review. If there were a negative option, this would be at least a -10. Not sure why this is 4.1 stars on Google. Just don't sign. Trust me.
Soh Chin Fah
5
The staff were very nice and efficient. I'm very happy I changed to SIMBA e-SIM, still keeping my same phone number and getting the cheapest price for data.
Kierra C
1
I visited this outlet twice, once to enquire about a SIMBA plan and once for Shopee collection.
Both times: Horrible customer service. The lady at the collection counter is rude, and the guy at the main counter is always so slow.
I think SIMBA is generally a good service, but perhaps you should employ different people at your counters—people who actually want to help your business and not destroy its name or service.
Firoz Raziq Matin
1
I've been calling them for 3 days. Not a single call has been answered. I was thinking of signing up for their broadband, but not anymore. If I sign up and then face a problem with the network or device, and they can't be reached after 3 days of continuous calling, then it's going to be a nightmare in the future.
Soh Ching Mei
5
Joseph helped me with my phone setup, and he was very helpful.