Thank you, Tim. You have been very helpful and showed a lot of patience while attending to me.
Aaron Wee
1
Worst telco ever. Even MVNOs are better. After using it for less than a week, I wanted to port out but still had to pay $30! No contract, but there's a hidden 30-day lock-in condition which was not made known, buried somewhere in the T&Cs. Signal is weak and slow. Fake 5G speeds are even slower than 4G, and the upload speed is even worse.
See for yourself. I did the test in an open area. One is Simba 5G and one is Circle 5G. Even my ZYM 4G on another device is better.
Tong Hian Kwek
4
The service was great! But please note that although Google states the opening time is 10 AM on Saturday, the shop was only open at 11 AM. The Simba counter inside states that service time is from 11 AM. It seemed like a lot of people didn't know, and we queued from 10 AM outside the shop.
Justin Kee
5
Firstly, I would like to praise and appreciate one of the staff members at the Simba service center in Canberra Plaza. He is a young guy, very service-oriented, and very patient with the customer. My family all use Simba service, and yesterday my mum bought a new Oppo phone from the shop. He was very nice and even told my mum the differences between each phone. He is a very helpful and friendly staff. He deserves some good recognition from us.
Aki Romer
3
The network was horrible, and the lady serving also seemed very unwilling. I don't know where she learned customer service. I wonder if she has experience in customer service.
Md Zulfadli
1
Placed an order online for a SIM card collection and phone bundle. Came down for collection but was suddenly told that the phone model was not available at the outlet. The staff then informed me that it was only available at ORCHARD and KAKI BUKIT. WHY WASN'T IT SPECIFIED IN THE ORDER CONFIRMATION EMAIL THAT STOCK WAS ONLY AVAILABLE AT CERTAIN OUTLETS? This is basic information that has to be provided so that customers don't make a wasted trip. Making customers travel all the way only to be met with such an unpleasant surprise is an indicator of poor service and management.
Ann Koh
5
I was at SIMBA Canberra on June 6 and was assisted by Cheryl. I am impressed by her helpfulness and positive attitude in supporting customers like myself. I didn't make a purchase, but I was there to seek help as the call function was not working after I installed the SIM card into my new phone. Cheryl was polite, patient, and listened attentively when I explained the issue. She checked my phone to ensure the settings were correct, and after tapping and clicking, the call function was finally enabled! I was so happy and thankful to Cheryl, who went the extra mile to help and support SIMBA's customers. Thanks so much.
Grateful! Ann
Michele Loh
1
Here's an edited version:
"Today, at the SIM card collection point, the customer service was not helpful at all. Unlike my past experience, previous customer service interactions have been helpful and able to go the extra mile to render assistance. You had a sign indicating 'termination,' which I understood to mean we could complete the termination process at that location and collect the other card. Either your staff doesn't know their job or refuses to go the extra mile."
Sherwin Lee
5
Here's the edited review:
"Tim, who helped transfer my SIM card to eSIM, is super friendly, patient, and very knowledgeable. He deserves more than 5 stars."
Edi
5
I had some issues with my online change of plans. I wrote several emails, but to no avail.
Eventually, I went to the Canberra outlet to solve this once and for all.
Mr. Jonn consulted with his back office staff. It took some time. Eventually, they solved the problem.
Thanks, Jonn. I appreciate your efforts, all the best.