Keith was kind enough to allow me to take a seat and briefly explained the Simba plans to me. Thank you.
Kai Li
5
Just wanted to say a big thank you to Tim. Tim patiently answered all my questions. He helped request the port-over from another telco. He also helped set up my 76-year-old mom's new phone, and even advised how I could make and track payments on her behalf in case she might struggle with online payments. Thank you once again, Tim. I wish you all the best.
Tom Mah
5
Very good. Did M1 Maxx here last time, when they recommended me to take it instead of Simba because the coverage is better. Saw another person doing M1 Maxx here a while back too. I think there are other telcos, but I didn't ask. I asked them why they are Simba and can do other telcos. They said they can open the bill under another company or something. I don't really understand, but good.
Yap Zi Yi
1
Useless staff.
They couldn't tell the difference between prepaid and postpaid.
It expires after 30 days, and I was not informed of this!
It was super inconvenient to travel all the way to Orchard!
And the line is no good!
Kris Ng
2
I needed to transfer my eSIM from my iPad to my mobile, but was asked to pay $5 for the QR code. Other providers gave it for free.
Eddy
5
Here's an edited version of the review:
I had some issues with my online change of plans. I wrote several emails, but to no avail.
Eventually, I went to the Canberra outlet to solve this once and for all.
Mr. Jonn consulted with his back office staff. It took some time. Eventually, they solved the problem.
Thanks, Jonn. I appreciate your efforts. All the best.
Geoff Ong
1
A staff member told me that prepaid and postpaid were the same, claiming that with prepaid, you "just need to top up extra balance and it will deduct every month." I told him I wanted postpaid, but he insisted they were the same, so I went with his recommendation. However, it turns out it expires after 30 days, and I was not informed of this! This caused a lot of inconvenience, as I had to travel all the way to Orchard to get things fixed 😩. I still have to wait up to a week to get the number back 🫠.
Andrew Wang
1
I recently decided to give SIMBA a shot since Singtel's bills were getting insane.
It has been 2 weeks with them, and I can honestly say that it has been the worst experience so far. I have been getting 1 bar signal (maximum 2 bars) whenever I am home. My house is not anywhere "ulu" or "deserted" by any means; my signal has always been full bars with other providers.
I tried reaching out to them via the customer service option within their app and was redirected to send an email. After sending the email, an automated email was sent to me, directing me to fill out this webform to illustrate my problems again.
After hours, someone from SIMBA replied to me and asked a series of questions, and I was told to reply to the email directly. Guess what? The automated email told me to resubmit the same webform again.
This time they replied to me after a few days, asking me details like my mobile number and email address? Seriously? You sent me an email asking for my email address? My mobile number has been asked over and over again when filling out your webform.
After being left hanging for a few days, this is not the type of update I hope to hear.
Due to the lousy connectivity, people sometimes cannot contact me through my line, and I lost a few business and job opportunities.
I signed the plan mainly for the add-on data roaming. The local connection is already horrendous. I cannot imagine the connection when I am overseas. Maybe I will be left to decompose somewhere.
To sum up, the quality and customer support are horrible. I just ported in, but I will port out soon.
Anyway, I’m being forced to give a 1-star review. If there were a negative option, this would be a -10 at least. Not sure why this is 4.1 stars on Google. Just don’t sign. Trust me.
Soh Qing Mei
5
Joseph helped me with my phone setup, and was very helpful.
May Tan
5
Barn was excellent. Definitely 100 times better than those handling emails from behind a keyboard. He was patient and even took the effort to explain the procedure. Thanks, Barn!